Refund Policy

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REFUND NOTICE

Last updated August 02, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may submit a request for a full refund or partial refund. Please see below for more information on our return policy.

REFUND INFORMATION

Driving Instruction

A 40% non-refundable cash deposit is required to complete the enrollment process when submitting the contract. Not submitting a signed contract before making a payment or paying the course fee in full does not change this policy; a contract is given to every student or parent or guardian and it is their responsibility to read the document in full. 

In the event that the school is incapable of or unwilling to perform its part of the contract within 90 days of the first driving period or driving lesson, a refund of all fees will be made upon written request. However, the school cannot be held responsible for delays caused by unsafe driving conditions due to weather or any other reason over which it has no control. In this instance, any missed class period will be rescheduled by the school.

A partial refund (less the 40% deposit) will be provided upon request if services have already been rendered.

No refund will be issued for failing a course or missing instruction periods repeatedly.

Classroom Instruction

In the event that the school is incapable of or unwilling to perform its duty for classroom instruction, a refund of all fees will be made upon written request.

No refund will be issued for missing a class or failing a class. If the class is missed then the course fee must be paid again, course fees will not be transferred to different class dates.

Online Driver Education 

The student will receive a partial refund of up to 60% of the course fee should the student request to drop the class within the first 2 days of having the course log in information. 

 No refund will be issued for failing a course. No refund will be issued for not completing a course. 

REFUND PROCESS

To request a refund, submit your request to the following address or email address:

878 J Clyde Morris Boulevard

Newport News, VA 23601

info@topnotchdriving.net

REFUNDS

After receiving your refund request, we will process your return. Please allow at least 24 hours from the submission of your request to process your refund. Refunds may take 4-14 business days to for you to receive your refund to your account. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be refunded:

• Driver Improvement Course
• Driver's Manual Course
• Escort Vehicle Certification
• Instructor Certification
• Online Driver Improvement Course

QUESTIONS

If you have any questions concerning our refund policy, please contact us at: 

(757)9265956

info@topnotchdriving.net